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Safe Computing and Safe Transactions

Planet Students provides free registry services to students. We do not 'police' transactions made as a result of our registry putting together buyers and sellers of goods and services. It is thus up to the parties in the transaction to protect their interests and ensure that they are not dealing with someone attempting to defraud them.

To assist you in completing transactions satisfactorily as either a buyer or seller, Planet Students has compiled the below information and tips. Before we get to that, however, we are compelled to remind you of some relevant terms from our user agreement:


Planet Students does not control the information provided by other users that is made available through our system. You may find other user's information to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense, and practice safe trading when using the Site. Please note that there are also risks of dealing with underage persons or people acting under false pretense. Additionally, there may also be risks dealing with international trade and foreign nationals. By using this Site, you agree to accept such risks and acknowledge that the Company and its representatives are not responsible for the acts or omissions of users on the Site.

As a buyer, you are obligated to complete the transaction with the seller if you make arrangements to purchase a good or service listed on the Site. By purchasing a good or service you agree to be bound by the conditions of sale included in the item's description so long as those conditions of sale are not in violation of our User Agreement or unlawful. Purchases are not cancelable except in exceptional circumstances, such as: a clear typographical error is made; you cannot authenticate the seller's identity; or when the seller does not confirm your purchase. The Company is not party to any purchase contracts formed between Buyer and Seller and cannot enforce the terms of said contracts.


Table of Contents:

Bank Money Orders, Bank Drafts, Postal Money Orders, and Certified Cheques
The Hand-Off
Overpayments
Virus Prevention
Spoof Protection
Password Protection
OnGuard Online
Item Description
Instant Cash Transfer Services
Escrow


Bank Money Orders, Bank Drafts, Postal Money Orders, and Certified Cheques

You've sold the goods or agreed to rent the property out, now it's time to get paid. The U.S. Postal Inspection Service and your bank have a message for you: while the check may be in the mail, it doesn't always mean money in the bank. Scammers using counterfeit checks, fake commercial money orders, and fake postal money orders to 'pay' for items are leaving sellers empty handed. ALL paper financial instruments CAN be faked. Avoiding this scam is as simple as crossing a street � if sellers apply the same three basic principles: Stop. Look. Listen.

  • Stop. Never accept an overpayment for any item. Buyers should be advised to make payment in the correct amount. One of the most common signs of a fraud about to occur is the request to accept an overpayment and provide "change".
  • Look. Familiarize yourself with the security features offered by various forms of payment. Postal Money Orders offer easy to recognize security features that counterfeiters have been unable to replicate.
  • Listen. Make certain you understand your bank's funds availability policy before you release merchandise to the buyer or allowing a move-in. Take any of these financial instruments to your bank and ask how long they need to allow the funds to clear--depending on whether the instrument came from your country or not, it could take anywhere from 5 to 25 days to clear. Let any buyers know that you need their cleared funds in hand before they get the goods or get to move in! Thus, someone from a foreign country that wants to send you a rental deposit and security deposit drawn on a foreign bank or post office would have to get it into your hands at least 25 days in advance of their arrival. Note: Some checks may appear to be from a US or Canadian bank but, upon closer inspection, include foreign country or city names.

The only safe ways for you to get paid without a clearing period being required are: bank wire transfers, Interac Money Email, Western Union, Moneygram, and good old cash. If the payment is to be cash, please note that you have not been paid until the cash has been successfully deposited to your account at your bank to ensure the payment did not include counterfeit cash. If you desire to use any of the aforementioned methods, take the time to familiarize yourself with what information a sender of payment will really need, and do not provide them with any personal information over and above that requirement. If you want to accept bank wire transfers, you may want to consider a low fee or no fee bank account that you use only for that purpose and empty as soon as a payment is received. The purpose of this is to have a bank account number for senders of funds to use that cannot do any damage to you because others know that account number.

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The Hand-Off

A common method of transferring books or other small items between students living in the same city is an in-person meeting to exchange funds and goods. There are several things you should do to make sure that 'the hand-off' is safe for you: � Bring a friend to the meeting.

  • Meet in a public place at a time when there will be lots of other people around (shopping mall, on-campus at a busy place like the main cafeteria.)
  • Trust your instincts! If something doesn't feel right, opt out of the transaction. You can find someone else to buy/sell with.
  • DO NOT share any more personal information that absolutely necessary. The other party to a transaction does not need to know your home address or anything of the like if you are meeting on campus. Tell them up front that you do not want to share your personal information if asked (i.e. so they understand why you aren't sharing.)

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Overpayments

Some sellers of high priced goods or rental properties receive requests from bidders in foreign countries (often in Africa) to accept foreign cashier's checks as payment for their items. Some of the requests offer to "overpay" for an item, and ask the seller to wire the overpayment back to the buyer through services such as Western Union or MoneyGram. We urge all sellers to use extreme caution when accepting any financial instrument for high priced items, as such foreign checks may take weeks or months to clear and may be counterfeit.

Sellers should NEVER accept overpayments from buyers for items where the buyer is asking to be reimbursed for overpayment.

To learn more about this type of fraudulent activity, please read this PDF: United States Department of State Nigerian Advance Fee Fraud warning

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Virus Prevention

Stay safe online by safeguarding your computer against viruses and spyware.

There are numerous viruses in circulation that threaten to damage your computer or spy on your Internet activities. While there is no foolproof way to protect your computer, you can minimize your risk by installing virus and spyware protection software. Take full advantage of virus and spyware protection by:

  • Keeping the virus protection software up-to-date.
  • Set the virus protection software to install updates on a regular basis.
  • Use the virus protection software to scan your computer frequently.
  • Running spyware removal monthly. Spyware can drastically affect the speed that your computer accesses the Internet.

Virus and spyware protection software is available from such vendors as:

Symantec
McAfee


Many Internet Service Providers (Telus, Rogers, Comcast, etc) include virus and spyware protection software with your Internet service from them.

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Spoof Protection

Stay safe online by protecting yourself from spoof (fake) emails and Web sites.

Spoof emails and Web sites can be a major problems for unsuspecting Internet users. Claiming to be sent by a well-known company, spoof email directs users to Web sites asking for personal information such as a credit card number, Social Security number, or account password.

Because it's so difficult to tell when an email or Web site is a spoof, Planet Students recommends that you NEVER enter sensitive personal information (such as your password or credit card, bank account, and Social Security numbers) in an email OR into a web page that you accessed using a link in an email.

Planet Students will NEVER ask you for sensitive information in an email. Nor will we send you an email directing you to a page to enter sensitive email. ALWAYS browse to the company you want to interact with using your own Favorites link or by typing the web address into your Internet browser's address bar.

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Password Protection

Stay safe online by protecting your account password.

Whether you're on- or offline, care for your password as you would care for the key to your house. If your password falls into the wrong hands, your identity may be stolen and someone else may access your account.

You can take a few simple steps to help ensure that your password is protected:

  • Make sure to create a different password for each online account you hold.
  • Create a more secure password by using a combination of letters and numbers.
  • Change your password often.
  • Don't share your password with anyone.
  • If you're signing in to Planet Students, only enter your password at this Internet address: http://www.planetstudents.com/user/account/login.aspx

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OnGuard Online

OnGuard Online - Stop. Think. Click.

The U.S. Federal Trade Commission and the technology industry have teamed up to create a set of tips, articles, videos and quizzes designed to help you guard against Internet fraud, secure your computer and protect your personal information. Learn more at: http://onguardonline.gov/index.html

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Item Description

Buy with confidence by reading the item description before contacting the seller.

Before you contact a seller through Planet Students, it's important to know about the item you're interested in. Always read the item description carefully before making contact. Make sure any questions you have are answered to your satisfaction before agreeing to purchase.

The item description can help you make an informed decision and avoid surprises. It's always a good idea to look at the details of a specific item, as well as the shipping costs, payment methods accepted, and whether the seller offers a return policy.

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Instant Cash Transfer Services

Pay safely online by never using instant cash transfer services such as Interac Money Email, Western Union, or MoneyGram International to pay for your Planet Students purchases from someone you do not know. These payment methods are unsafe when paying someone you do not know since they offer no recourse to you if the seller does not perform as promised.

Money transfer services are fast, easy and convenient ways to send funds to people you know. They are not designated to be a payment vehicle when doing business with a stranger.

Be cautious if a seller tells you that he or she will only accept money transfer as a payment method. Most legitimate sellers will accept more than one form of payment. Be suspicious if a seller tells you how to "safeguard" your purchase by putting a money transfer transaction in the name of a friend or loved one, or how to establish a "test question." These actions will not protect you from a fraudulent seller.

A warning from Western Union about instant money transfers.

Services such as PayPal or BidPay are online services specifically designed to facilitate payments for Internet purchases.

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Escrow

Escrow is an excellent way of ensuring that your purchase goes as you expect. An escrow service takes your purchase money and holds it until you get the goods and have an opportunity to make sure they are what you were promised. Once you have inspected the goods, you instruct the escrow company to release the funds. Due to this protection, sellers who are willing to use escrow are quite likely honest and simply desire to complete the transaction you have agreed to.

Pay safely - beware of fake escrow services when you consider using them to pay for your Planet Students item. For Planet Students transactions, you should use Planet Students' only approved escrow company: escrow.com

To avoid being deceived by fraudulent email from a fake escrow service, you should visit the escrow service's Web site to verify information you received via email. Make sure you type the entire Web address (for example, www.escrow.com) into your Web browser. Don't let your Web browser auto-complete the Web address for you. It could mistakenly auto-complete a fraudulent Web address.

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